Customer Experience Centre

Journal

Industry insight.

Max Eaglen

Customer Experience Centres help grow your business.

Customer Experience Centres can help your business connect with customers in an engaging and meaningful way, helping raise brand...

Max Eaglen

Host a Hybrid Sales Conference – Tips for success.

A series of tips for how to host a Hybrid Sales Conference and make it a success

Jo Upward

5 ways to transform your customer experience transformation

With the Institute of Customer Service recently warning that the “survival of the fittest will be driven by how well customers are served ”,

Max Eaglen

Creating a better customer experience in the leisure and hospitality sector.

What constitutes a good customer experience? We spend our designer days pondering this question and sometimes the oddest of answers surfaces

Max Eaglen

Welcome to the Customer Experience Centre.

Traditional ways of working are being replaced with new, collaborative ones. The workplace is changing. And with this change comes...

Max Eaglen

New Ways of Selling: Understanding the changing landscape of customers.

Whilst there is no doubt that improving customer service quite rightly lies at the top of the page of every business mandate, stopping...

Max Eaglen

Defining the strategy.

While researching better ways to define and understand strategy both for our clients and ourselves, I read more detail about the great Wardl

Jo Upward

Innovation Spaces - Starting Out.

An innovation space can give you and your customer a place to get under the skin of each other’s’ businesses.

Jo Upward

Contact Centres – A Design Revolution Waiting to Happen.

This white paper explores some of those disruptors and proffers some suggestions on how organisations can respond to get ahead of the game.