Max Eaglen
New Ways of Selling: Understanding the changing landscape of customers.
Whilst there is no doubt that improving customer service quite rightly lies at the top of the page of every business mandate, stopping...
top of page
Journal
Industry insight.
SCROLL DOWN
Max Eaglen
- Apr 4, 2018
- 2 min
Defining the strategy.
While researching better ways to define and understand strategy both for our clients and ourselves, I read more detail about the great Wardl
Max Eaglen
- May 23, 2017
- 3 min
Kissing the Customer's B**t.
Sometime during the last 10 years or so we entered the era of customer- centric marketing where the majority of articles published on...
Jo Upward
- Jan 24, 2017
- 3 min
Innovation Spaces - Starting Out.
An innovation space can give you and your customer a place to get under the skin of each other’s’ businesses.
Jo Upward
- Jan 2, 2017
- 7 min
Contact Centres – A Design Revolution Waiting to Happen.
This white paper explores some of those disruptors and proffers some suggestions on how organisations can respond to get ahead of the game.
Krishna Money
- Dec 8, 2016
- 1 min
Recognising the link between your working environment and customer experience.
Delivering solutions and services that your customers need to compete and thrive hinges on the creativity and commitment of your people.
Krishna Money
- Sep 6, 2016
- 2 min
5 ways to be happier at work...
A Gallup study, reporting data from more than 180 million people, found that just 13% of us are “happily engaged at work.”
Krishna Money
- Jul 12, 2016
- 2 min
Will your investment be a success? A strategic approach to workplace design.
“If you board the wrong train, it is no use running along the corridor in the other direction.” Dietrich Bonhoeffer. In a post earlier...
Krishna Money
- Jul 11, 2016
- 2 min
Agile or flexible working?
A question that we’re often asked in the context of workplace design, is “What’s the difference between agile and flexible working?” A...
Krishna Money
- May 23, 2016
- 3 min
Workplace Innovation at Platform (we can’t claim the ‘Office on Wheels’)
We have come a long way from the corner shop of our grandparents’ world.
Krishna Money
- May 18, 2016
- 1 min
Your ideal Workplace Design.
Your workplace needs to be aligned with your company culture, your processes and team structures. It should be considered a business tool ra
Max Eaglen
- May 11, 2016
- 3 min
Automation is ushering in a new era of retail and eCommerce.
The landscape is forever changing and retailers need to keep apace to stay in the game.
bottom of page