Vodafone Customer Experience Centre

 

Telecoms giant Vodafone needed a state of the art, flexible Customer Experience Centre at their UK HQ to help clients and partners identify challenges, find solutions and embrace the opportunities generated by the new world of total, unified communications.

THE THINKING
We helped Vodafone pinpoint exactly what they wanted visitors to get from the day and devised a series of breathtaking spaces that would help them understand their customers’ unique challenges, find solutions to them and show how they could deliver them.

THE ANSWER
Thanks to cutting edge technologies, each customer’s journey through the centre is entirely individual and tailored to meet their needs and interests.

THE EFFECT
The Vodafone CEC has been acclaimed by both the company and its visitors as an amazing place to meet and do business. Fundamentally, this centre has a role in shortening sales cycles, engaging new and existing customers and generating outcomes that are a fertile ground for new business, aligning sales teams and promoting the use of consultative selling.

 

“Platform Group was asked to take our hugely successful Customer Experience Centre to its next evolution provide strategic thinking, brand communication, digital interaction, environments and training.

They are really easy to work with, articulate, enthusiastic and most importantly at the cutting edge of thinking on how to create a more compelling customer journey for our clients that demonstrably generates an increase in ROI for our centre.”

Vodafone Brand, Customer Experience Centre, Digital, Featured, People, Spaces, Strategy